Sunday, 24 January 2010
Return Rates and Customer Satisfaction
Posted on 04:08 by Unknown
50.1% of online shoppers who placed items in their shopping carts did not go on to place an order. (Core Metrics, March 2009)94% of UK shoppers leave sites w/ inadequate customer service. (Econsultancy, July 2009)45% of UK online shoppers will leave a site if they don't find what they want on the first page. (Retail Bulletin, September 2009)With the use of customer Q&A, JC Whitney experienced a
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